Refund policy

 

Refund Policy

Due to the nature of our handmade personal care products and for sanitary reasons, we are unable to accept returns or exchanges. All sales are final.

Damages Please inspect your order upon arrival. If your item arrives damaged or defective, please contact us within 48 hours of receiving your order at thepettygoat26@gmail.com with a photo of the damage so we can make it right.

Wrong Item Received If you received the wrong item, please contact us within 48 hours of delivery at thepettygoat26@gmail.com and we will resolve the issue promptly.

Refunds Because we cannot accept returns, refunds are only issued in the case of damaged or defective items. Once your claim is reviewed and approved, you'll be refunded to your original payment method within 10 business days. Please allow additional time for your bank to process the refund.

Questions? If you have any questions, don't hesitate to reach out at thepettygoat26@gmail.com.